I have disputed the transaction with my credit card and filed a BBB complaint. They prominently advertise a 30-day, risk-free money back guarantee, but refuse to honor it. But of course, the original scan didn't detect that.īasically their product bait-and-switched me into purchasing it by promising to restore my data and then failed to do so.
They have told me that if there are any hardware failures, it can't recover – and that also makes me ineligible for refund.
I am not alone, as searching the internet shows many other people calling this company a scam. Their purchase page has 4 mentions of a 30-day money-back guarantee including the words "30-day money-back guarantee. I contacted the company for a refund and received a refusal with a vague "this doesn't meet our requirements for refund." Their freely downloaded product showed 21,000 files on my failing hard drive and told me I need to purchase to restore them, so I paid the $89.95, but then the software could not recover any of my data and showed an error message. Despite a prominently advertised 30-day money back guarantee policy, their customer support declares that your case is not eligible without any explanation and refuses to refund or honor their policy. TLDR: My experience was bait-and-switch of the product showing me a bunch of my files it could restore and then being unable to do so.
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